Martin Newman
With over 40 years of experience working at the forefront of retail, e-commerce, and consumer-facing industries, Martin has led transformative initiatives for some of the world’s most iconic brands, including Burberry, Harrods, and Intersport.
He has earned a reputation as a visionary leader who bridges the gap between businesses and their customers, driving sustainable growth through unparalleled customer focus.As a trusted advisor, Martin helps businesses pivot towards true customer-centricity, creating strategies that align with the evolving needs and expectations of modern consumers.
His work spans sectors such as retail, hospitality, financial services, and automotive, where he has guided organisations to enhance customer loyalty, operational excellence, and brand reputation.Martin’s thought leadership is widely recognised in the business community.
His best-selling books, including The Power of Customer Experience and 100 Practical Ways to Improve Customer Experience, provide actionable insights for businesses tothrive in an increasingly competitive landscape.
He is Non-Executive Chairman of the Scout Store, a board advisor to Neve Jewels Group, Clearpay and is a Trustee of In Kind Direct.
He works with a host of well-known brands on various initiatives to drive customer centricity including The Tate, Sofology, The Perfume Shop, Toyota, Carnival Cruises, JTI and many others.
He also runs a mini MBA in customer centricity with the Oxford College of Leadership and Management and Oxford College of Marketing and is a visiting lecturer at Strathclyde University’s Business School.
With an unwavering commitment to putting the customer first, Martin Newman continues to shape the future of commerce, inspiring businesses to achieve exceptional results by focusing on the one factor that matters most—the customer.
"Incredibly engaging (and humorous) keynote!Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business.We've had great feedback - real great content - and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking for CX focused keynote presentations." Retail Week
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